Received a letter from us?
We're here to help you understand your options and take the next step, whether that's paying in full, setting up a plan, or simply talking things through.
Use your letter/SMS reference. We'll ask for one extra detail to verify it's you.
Need a payment plan?
Tell us what's affordable, we'll work with you on realistic options.
Call 01244 338140We believe in treating everyone with dignity and respect. Debt recovery doesn't have to be stressful, we're here to find solutions, not cause problems.
We will never pressure, threaten, or harass you. We communicate clearly and respectfully, always.
Your circumstances matter. If you're facing difficulties, we'll take the time to understand and find a way forward together.
We're authorised and regulated by the Solicitors Regulation Authority. You're protected by strict professional standards.
Everyone's situation is different. Whether you can pay today or need time, we'll treat you fairly and find an option that works.
We'll agree a plan based on what you can realistically afford, not what we want.
If you're in financial difficulty, we can pause, reduce, or adjust arrangements.
No confusing jargon. We explain everything in plain English and put it in writing.
Think something's wrong? We'll investigate properly and correct any errors.
Our team is here to help. Whether you have questions about your balance, need to discuss payment options, or are facing financial difficulties, we're ready to listen.
Lines open Monday to Friday, 9am - 5pm. We aim to respond to emails within 24 hours.
You have rights when it comes to debt recovery. We respect them, and so should everyone else.
You can ask us to prove the debt exists and that we have authority to collect it.
If you believe the amount or debt is wrong, you have the right to dispute it.
You should never be harassed, threatened, or treated unfairly by any debt recovery.
If you're unhappy with how you've been treated, you can contact us directly.
Straight answers to things you might be wondering.